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Factors Affecting Patient Satisfaction in a Prenatal Diagnosis an Treatment Population

Clinical Programs, British Columbia's Women's Hospital and Health Centre, 4490 Oak Street, Vancouver, British Columbia, Canada, V6H 3V5.

Many investigators studying patient satisfaction have shown that the mode of medical care delivery appears to be more important to the patient than the content. Recent studies pertaining specifically to patients undergoing prenatal diagnostic testing also show an association between psychosocial and clinical history factors and patient satisfaction. The authors reviewed 535 patients in a prenatal diagnosis centre to determine which variables most significantly affect patient satisfaction; 41 variables were tested for their association with satisfaction. Of the 9 variables that were shown to be significant, patient/staff interaction was found to be most critical in predicting satisfaction. This study showed no association between psychosocial and clinical history factors and patient satisfaction.

Key Words: patient satisfaction • prenatal diagnosis and treatment • ultrasound • prenatal procedures • non-stress test

Journal of Diagnostic Medical Sonography, Vol. 10, No. 3, 145-150 (1994)
DOI: 10.1177/875647939401000303


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